Handling complaints

1. Receiving written and verbal complaints and SMS from clients from units and employees

2. Collecting complaints from the complaint handling fund

3. Investigating the received complaints, researching the validity of the complaints and providing legal solutions to the clients.

4. Research, check and complete the required information at the first opportunity with the presence of the complainant

5. Referring to the treatment units in relation to the client's complaints and preparing the follow-up report and obtaining the opinions and suggestions of the specialized units in relation to the complaints

6. Providing a report on the subject of the complaint to the relevant people

7. Referring complaints that are related to other competent authorities, providing solutions and advisory opinions to relevant units, and responding to inquiries from other university units regarding complaints.

8. Participating in the meetings related to the complaint-handling unit

9. Preparation and compilation of determined indicators